If you wish to return the item you've purchased, you will need a return authorization number. To receive your return authorization number, please enter and submit your order information below. You will then be notified with a return authorization number and address to ship your item. If you have further questions, please email returns@jbbdecor.com

Return Procedure

You have 7 days to return your item from when you are issued the return authorization number to avoid 25% restocking fee. Unless the item is defective, you are responsible for all processing fees and shipping cost back to our warehouse. Shipping cost back to our warehouse is not refundable. Items returned without a return authorization number will be refused at the warehouse and shipped back to the sender.

The following conditions MUST apply on all returns:

Product must be in the new, perfect condition in which you received it.
Product must be shipped back in thick plastic to prevent damage during shipment and to avoid refusal at the warehouse.
Product should have return authorization number outside the package.
We will refuse return if product is shipped without return authorization number.
If item is damaged, soiled, returned after 7 days from receiving return authorization number will incur 25% restocking fee.
We will refuse return if item is returned after 30 days
You MUST email tracking # of your returned item to returns@jbbdecor.com to prevent delays in credit refund.
We have rights to refuse returns on complicated orders or on items/orders that has returned once before.

In some instances after your order has been processed, cancellation or changes to the order will not be permitted. Any shipments refused for reasons other than damage may result in a 25% shipment refusal penalty fee.

All items are inspected at the warehouse. It may take a week for our warehouse to inspect your package due to the productivity of the manufacturer. Please email us your tracking # so we can track your package and ensure the item is delivered at returned location. You will receive an email when your refund is issued back to your account. Email tracking # at returns@jbbdecor.com . Please include your order # and your RA # in the email.

By placing an order with us, you are agreeing to our terms and conditions, return and cancellation policies..

Return form

	*= Required Fields
Order Number:	*
Full Name:
Phone #:
Email:	*
Item Name or Item #:	*
Reason for return:
I Agree to Return Policy of JBB Decor.com

Charge of $5.99 applies as processing fee for ALL returned items.